FEATURE · AUTO RESPONSES
Instant answers to questions asked every day.
Staff define keyword triggers with canned replies so common questions get an instant answer without staff online.
The problem
The same five questions — rules, roles, event times — repeat daily and eat staff time when nobody is online to answer.
What you can configure
- Keyword triggers matched against messages.
- Canned replies with links and formatting.
- Per-server trigger lists managed from Discord.
What staff and members get
Members get an answer in seconds at any hour. Staff stop retyping the same reply and focus on real conversations.
Frequently asked questions
How do triggers work?
Staff pair a keyword with a canned reply. When a message matches, the reply posts automatically.
What are they good for?
Server rules links, event times, FAQ answers, and invite instructions — anything asked more than twice a week.
Do they replace staff?
No. They cover repeat questions so staff spend their time on the cases that need judgment.
How do staff manage them?
Triggers and replies are created and edited from Discord, scoped per server.